The main consumer journey corporation named a finalist in 9 categories
COVENTRY, England, Sitel Group®, a world chief in end-to-end purchaser ride (CX) merchandise and solutions, these days introduced it has been named a finalist in 9 classes in the twentieth European Contact Centre & Customer Service Awards (ECCCSAs).
In its twentieth year, the ECCCSAs is the longest jogging and biggest awards programme in the client contact industry. The awards comprehend businesses throughout Europe that are main the way in handing over gorgeous provider to customers.
As a world chief in CX management, Sitel Group provides greater than 4.5 million experiences each day. As a end result of the company's revolutionary method to CX and dedication to enhancing the client and worker journey one interplay at a time, they have been named as finalists in 9 classes including:
Best Innovation in Customer Service
Most Effective Improvement Programme
Best Outsourcing Partnership (Large) - Sitel and Virgin Media
Best Contact Center Support Team - Sitel Workforce Management
Most Effective Learning and Development Initiative
Best Voice of the Employee Programme
Outsourced Contact Centre of the Year - Sitel Serbia
Outsourced Contact Centre of the Year - Sitel and Waitrose
Best Pan-European Contact Centre - Sitel Portugal
"We're delighted to be named finalists throughout 9 classes in the ECCCSAs," stated Olivier Camino, Global COO at Sitel Group. "Our dedication to enhancing each touchpoint alongside the consumer trip is of paramount significance to our values as an organisation. Additionally, we recognize that the worker trip immediately affects the CX so it is imperative to assist our humans simply as much. I'm proud that we are named finalists throughout 9 classes that recognize all of these efforts."
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