Consistent Feedback Tool Helps Lead to Best in Assisted Living and Memory Care
CHICAGO, Senior Lifestyle Corporation earned pinnacle consumer pleasure honors in assisted residing and reminiscence care from J.D. Power, a world chief in purchaser insights, advisory offerings and facts and analytics. Senior Lifestyle carried out a gadget to facilitate on-going, voice-to-voice verbal exchange with residents and their families. This enabled on-site personnel to reply rapidly to resident needs, mainly all through the pandemic.
"This award is, first and foremost, a consciousness of the fantastic provider our groups in the discipline have provided, even for the duration of the most difficult of times," says President and CEO Jon DeLuca. "It displays the dedication each and every one of us has to enticing with our residents and households every and each day."
J.D. Power surveyed households of residents served by way of the pinnacle 5 companies in assisted residing and reminiscence care as pronounced by using main country wide change affiliation Argentum. Senior Lifestyle scored properly throughout all six criteria, taking the top slot in – listed in order of significance with the aid of J.D. Power– resident things to do (tied), dining, and charge paid for offerings received. Other standards used to decide the rankings blanketed neighborhood staff, neighborhood structures and grounds, and resident apartment/living units. Surveys have been performed between June and August 2020.
One differentiator for Senior Lifestyle is a specialised voice-to-voice comments platform to enhance offerings as an alternative of constrained web-based or paper surveys. The organization conducts five-to-15 engagements every month that grant extra targeted and nuanced responses, greater avenues for follow-up and drill down, and fewer possibilities for misunderstandings.
"Operating a protected and welcoming domestic for our residents is our absolute best precedence – and mainly essential this yr amidst the pandemic," says Executive Vice President and Chief Operating Officer Justin Robins. "As we adapt, equipment like the rolling survey supply extra regular feedback, permitting our extraordinary operations and care groups to successfully interact with character residents and families."
Senior Lifestyle tied the easiest rating for factors scored in the assisted residing and reminiscence care class with 843 out of a thousand This is the first 12 months assisted dwelling and reminiscence care are represented as a stand-alone category.
"Our dedication to developing exceptional locations to stay and notable locations to work has placed Senior Lifestyle as the relied on chief in senior dwelling services," says DeLuca.
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