NetFortris Receives 2020 Customer Experience Innovation Award from CUSTOMER Magazine

Cloud Communications and Network Service Provider Honored for Delivering Exceptional Customer Service

SEATTLE,  NetFortris Inc., an global company of managed cloud communications options and community services, introduced nowadays that TMC, a global, built-in media company, has identified NetFortris as a 2020 Customer Experience Innovation Award winner, introduced by using TMC's CUSTOMER magazine.


The 2020 Customer Experience Innovation Award acknowledges best-in-class organizations putting the widespread in handing over extremely good patron experiences thru all channels, along with social.

"Congratulations to NetFortris for receiving a 2020 Customer Experience Innovation Award. NetFortris has been chosen for putting the widespread in turning in world-class client experiences throughout all channels," stated Rich Tehrani, CEO, TMC. "We're thrilled to understand this fulfillment and recognize we will proceed to see brilliant innovation from NetFortris in 2021 and beyond."

NetFortris' dedication to an remarkable purchaser journey starts offevolved by means of handing over invulnerable and dependable cloud communications and community services, leveraging geo-redundant statistics facilities related to NetFortris' very own resilient and secure, carrier-grade nationwide network.

Uniquely, NetFortris owns and operates an enterprise-class technological know-how stack run via tenured voice and facts community engineers, safety experts, builders and UI experts. This permits NetFortris to manipulate clients' communications from stop to stop 24/7, making sure uptime and nice of service.

NetFortris backs its cloud communications and network offerings by using 24/7 in-house purchaser help and concierge client advocacy, which include Executive Sponsors and Strategic Account Managers who are incentivized primarily based completely on retention and consumer satisfaction.

NetFortris additionally simplifies onboarding and operation with on-site or far off installs, consolidated billing across locations, and admin manipulate with no technical understanding required.

"NetFortris is honored to be identified for innovation in consumer experience," stated Lee Mayhew, Senior Director of Customer Experience.  "NetFortris has a concerted focal point on patron ride from the way we architect and install our offerings to the way we empower customers and supply personalised consumer support. With this end-to-end approach, our purchaser delight rankings are ninety percentage or higher." 

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