Columbus, Ohio, Big Lots, Inc. Named #1

Company diagnosed for innovation and expansion of omnichannel offerings

COLUMBUS, Ohio,- Big Lots, Inc. (NYSE: BIG) was once named #1 in Total Retail's 2020 Top Omnichannel Retailers Report. The enterprise used to be identified for their omnichannel capabilities, together with a number of recent purchaser provider innovations in each brick-and-mortar stores and online. Criteria blanketed the capacity to purchase online and choose up in-store, search and store for in-store products online, seamless returns and loyalty programs. The list displays the outlets and brands at the forefront of handing over seamless cross-channel shopping experiences that serve clients in more than one ways, regularly in the equal buy journey.


"Quickly adapting our strategy and assembly our customers' evolving needs has been fundamental to our success," Bruce Thorn, Big Lots CEO, said. "We're so proud of this accomplishment and promise to preserve supplying the best buying trip feasible for our customers."

During the previous 18 months, Big Lots has developed and improved their client experience, offering multiple, convenient ways to store almost every available item. In 2019, the retailer introduced Buy Online Pickup In-Store in all 1,400 stores, and in 2020, brought curbside pickup, as well as same day delivery in partnership with Instacart. In July, Big Lots launched same-day ship-to-store from with PICKUP, permitting customers to order any item reachable at their nearby Big Lots keep with the aid of – handing over small and massive items, from decorative accessories and snacks to furnishings and mattresses – all inside the equal day.

The company is additionally launching ship-from-store skills across pick out stores, permitting for faster order fulfillment on heaps of items. For a cohesive trip on line and in-store, they have built-in internet and keep competencies to permit for seamless returns, pricing consistency and order visibility throughout channels.

"The Big Lots crew is committed to assembly and exceeding purchaser needs with convenient, customized and exciting purchasing experiences," stated Erica Fortune, Big Lots vice president of e-commerce. "We proceed to innovate throughout platforms, executing an omnichannel strategy that gives our clients effortless access to all the merchandise they want where, when and how they desire them."

The company's 2d quarter was once record-breaking, with comparable income growing 31.3%, driven in phase by using ongoing omnichannel investments in its e-commerce and digital platforms. Big Lots is carrying this momentum into Q4, actively enticing consumer feedback to force enhancements and capabilities. The company is focused on constructing out personalized content material and scalable infrastructures throughout all omnichannel touchpoints, which includes web, in-store, logistics and patron care. Taking a mobile-first approach, the company will proceed to prioritize the website's velocity and effectivity for a handy online buying experience. 

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