MIAMI, Oct. VITAS Healthcare, the nation's main issuer of end-of-life care, was once named "Influencer of the Year" at the 2020 Invoca Summit, a premier digital tournament for digital marketers, patron trip authorities and enterprise leaders.
Invoca, the chief in dialog talent for income teams, designed the "Influencer of the Year" award to well known a client-advocate whose testimonials and notion management possibilities spotlight the revolutionary use of Invoca software. VITAS Healthcare has partnered with Invoca in view that 2018 to analyze its calls, about 12,000 per month, to continually enhance the caller experience.
"Our advertising and marketing department's mission is to instruct patients, their household members, our healthcare companions and referral sources about compassionate hospice care, with a aim of reinforcing motives to select VITAS as their provider," says Drew Landmeier, senior vice president and chief advertising and marketing officer for VITAS. "With the insights we have received from Invoca analytics, we sense assured that we recognize what our target market is asking about and searching for when they are deciding on a depended on end-of-life care provider."
"Signal Discovery from Invoca has allowed us to discover the insights contained in the conversations on our telephone calls and fine-tune our website, app content, call-center scripts and coaching modules to make certain our statistics is current, up to date in many instances and fits caller's questions and concerns. When it comes to depended on understanding about end-of-life care, we have one danger to get it right, and Invoca helps us get it right."
Invoca's Active Conversation Intelligence platform allows marketing, sales, patron experience, and ecommerce groups to recognize and without delay act on the records shoppers share by using conversations. Through deep integrations with main technological know-how platforms, income groups can flip dialog information into automatic motion to decorate each digital touchpoint and human interaction, main to higher experiences, extra conversions, and greater revenue.
"VITAS' modern use of the Invoca conversation brain platform and their capability to share their experiences and first-class practices is what makes them the Influencer of the Year and an priceless customer," stated Gregg Johnson, CEO of Invoca. "Our foremost intention is to guarantee the success of our customers, and I am usually excited to share the success of remarkable groups like VITAS."
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