America's #1 Public Automotive Retailer

FORT LAUDERDALE, Fla., AutoNation, Inc. (NYSE: AN), AutoNation, America's greatest and most diagnosed car retailer, these days introduced that it is once more America's #1 Public Automotive Retailer in accordance to the October 2020 Reputation.com Automotive Reputation Report. This marks the 1/3 consecutive 12 months AutoNation is diagnosed as #1 through Reputation.com. Leading the automobile industry, AutoNation boasts a 717 Reputation Score, above the car enterprise common Reputation Score of 616.

 

The 2020 Automotive Reputation Report affords dealerships, provider groups, and OEM manufacturers with exact insights into their strengths and weaknesses, uncovering possibilities for operational enhancements based totally on insights from examining unstructured facts in Customer reviews, surveys, and more. It additionally small print pointers for assisting manufacturers and dealerships enhance their income and carrier overall performance and increase their Reputation Scores.

"We've bought over 12,000,000 motors and serviced over 50,000,000 automobiles for completely happy Customers, and we simply maintain counting. Our  Reputation Score is essential to us. We favor to make sure that every Customer has a peerless experience. Several of our locations' ratings are in the excessive 800s, with AutoNation Acura Gulf Freeway and AutoNation Acura South Bay presently at the pinnacle of our listing national with a Reputation Score of 899," stated Marc Cannon, AutoNation's Executive Vice President and Chief Customer Experience Officer.

"At AutoNation, we supply a peerless Customer experience. Our Associates take incredible care of our Customers and their vehicles. We take pleasure in our popularity and try now not solely to meet however exceed the expectations of our Customers every and each time," stated Balal Rauf, General Manager, AutoNation Acura Gulf Freeway.

"Today, 95% of automobile consumers use digital sources to habits car-buying research, and they're searching to rankings, ratings, and opinions to assist them determine the place to save for a vehicle," stated Joe Fuca, CEO of Reputation.com.

The Reputation Score is measured on a scale of zero to 1,000. Reputation.com's Reputation Score is a complete index of the digital presence of enterprise areas in greater than 70 industries. It is calculated based totally on a couple of elements measuring standard evaluation sentiment throughout evaluation sites, enterprise listings accuracy, and different warning signs that replicate the consumers' car-buying experiences and opinions about dealerships, supplier groups, and OEM manufacturers - on line and onsite.

The Reputation Score is comprised of 9 elements:

• Star common

• Review response

• Review extent

• Listing accuracy

• Review recency

• Social impression

• Review unfold

• Review length

• Search impression

 

Each thing has inside elements calibrated independently (e.g., greater latest and outstanding opinions have a increased affect on big name averages than older reviews). Once every of these measurements is calibrated, the typical Reputation Score is calculated.